Demo Demo version — eKohinoor is being tested and presented. Products, prices and shops are for demonstration; orders placed now are test orders and will not be delivered.

Returns & exchanges

Draft template. Items marked [To be confirmed] are not decided yet and must be confirmed before launch. Return rules must be agreed with all participating shops.

Can I return or exchange an item?

Return window: [To be confirmed]. Exchange window (e.g. for a different size): [To be confirmed].

Items that cannot be returned

Excluded items (for example stitched-to-measure, altered, sale or unstitched fabric that has been cut): [To be confirmed].

Condition of returned items

Requirements (unworn, tags attached, original packaging): [To be confirmed].

How to start a return

Returns are handled by the shop that sold the item. Process and contact point: [To be confirmed]. Who pays return delivery: [To be confirmed].

Refunds

Refund method (original payment, bank transfer, store credit) and timeline: [To be confirmed].

Damaged or wrong items

How to report within [To be confirmed] days of receiving your order, and what happens next: [To be confirmed].

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